QuickBooks 2015 Disaster: DO NOT UPDATE QUICKBOOKS 2015

by Roberta Piket on December 26, 2014

in News

If you are sending invoices from QuickBooks 2015 using the “email” button to send an invoice through you mail program (such as Outlook), do not install the latest QB 2015 update. It causes formatting and content changes in your outgoing invoice emails that you can only correct manually, including an annoying “powered by QuickBooks” notification and an inappropriate “Terms of Service” link (to Intuit’s web site!) at the bottom of your outgoing invoice email.

Screen Shot Quick Books Powered By Quickbooks Bad Update

Note that your company name now appears at the top of the email, and the font and colors cannot be changed in QB Preferences; they too can only manually be edited on a per-email basis. In addition to the problem of how unprofessional this looks, the additional links and formatting mean that your invoicing email is much more likely to end up in the recipient’s spam folder, where she will never see it.

If you don’t want the time-consuming chore of correcting every invoice manually, don’t install this latest update.

If you’ve already installed the update and are experiencing this issue, the only solution (until QB fixes it) is to uninstall QB, and re-install from scratch. Make sure you don’t install this particular update when you re-install QB.

Hopefully Intuit will realize it is unacceptable to brand their customers’ company emails with Intuit’s name and web links (not to mention branding my company with their chosen fonts and colors), and this will be corrected in a future release. Given how long it takes for Intuit to fix these issues (I waited years for a correction to the “space before the colon in the greeting” problem), and how tone-deaf and arrogant they are when it comes to customer service, I wouldn’t hold my breath.

{ 5 comments… read them below or add one }

Amanda Gamble February 6, 2015 at 8:10 am

I can’t stand this new update and our company is now suffering from not being able to update Quickbooks 2015… the system freezes and is riddled with bugs. Gotta love Intuit trying to get some free marketing with our invoicing – without our permission. If I could switch to another program I would.

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C. Martin February 6, 2015 at 4:19 pm

Right On Roberta! The email format is TOTALLY unprofessional. We send multiple invoices in one email so the amount shown in the graphic must be altered manually. You have to wonder why Intuit stopped at just the invoice email template advertising. Should put it on all the forms we print out too. UHHHHHHHHHHHH………..

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Roberta Piket February 7, 2015 at 12:40 am

I uninstalled QB, rebooted and reinstalled, being careful not to accept the updates. QuickBooks keeps nagging me to update. But at least my invoice emails are back to the way they were.

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Chris August 6, 2016 at 8:04 pm

Why is it some people cannot open the invoice pdf I email them from Quickbooks on my Mac?

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Roberta Piket August 9, 2016 at 12:05 pm

There’s no quick and easy answer to this question.

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