Recently, Jay Lee, a tech columnist for the Houston Chronicle, was kind enough to link to an article on our blog about how to find a good computer tech. Since then we’ve gotten a few inquiries from potential clients outside of our traditional service area. So this seemed like a great time to discuss our remote services option.
We provide remote computer services using special software. Installing the software onto your computer is easy to do via a link that we email to you. Once you install the software on your computer, we can view and control your computer as if we are sitting in front of it. As long as your computer can connect to the internet and you can start the computer and boot into the Windows or Mac operating system, we can most likely assist you remotely.
Because remote access doesn’t require us to travel, we are able to offer remote IT services without the one-hour minimum fee we bill for on-site visits. Instead, for remote access, we bill in ten-minute increments. If you only need ten minutes, you only pay for ten minutes.
You don’t have to wait until you have a problem to use our remote service. Remote service makes is very economical to maintain your systems as well. We can log in to check your back-ups, verify anti-virus software, check your hard drive health, and install updates to ensure maximum security and stability, all without an on-site visit.
Our remote software is completely secure, and we cannot access your computer unless you specifically enable access on your end. When our work session is done, you can disable it or, if you prefer, uninstall it completely, although most of our clients prefer to keep it installed and disabled case they need additional support in the future.
For more info about our remote services, please contact us.